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Booking a trip somewhere warm? Here are some important tips

Tips for booking a winter holiday through a third party
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As the cold, winter weather sets in, many people start travelling someplace warm. But do you know how to protect yourself when booking such a trip?

The Financial and Consumer Affairs Authority (FCAA) has several tips to bear in mind.

  • When booking flights, car rentals, or hotels through a third party — such as a travel agent — be sure to confirm the booking with the actual supplier to ensure the reservation was received and is correct.
  • Pay with a credit card, as it can be easier to get a refund through a credit card provider.  
  • Similarly, minimize the use of cash or cheque deposits when booking through a third party, to avoid problems when trying to obtain a refund.
  • Read the cancellation policy carefully.
  • Do research, read customer reviews, check with the Better Business Bureau and the Association of Canadian Travel Agencies to confirm that the third party is well established and has a good reputation.

Have a problem? The Consumer Protection Division may be able to help. Call toll free at 1-877-880-5550 or email