NEW YORK — Target will plow $4 billion into its business each year for the next several years to redo its stores, add new ones and speed up delivery as the discounter aims to keep up with increasingly demanding shoppers shaped by the pandemic.
As part of the investments announced Tuesday, Target will accelerate the pace of building small-format stores, with plans to add 30 to 40 new stores this year, up from 29 last year. It also will step up the pace of its store remodel program. It will remodel 150 stores this year, and then push that number to 200 remodels a year later.
But safety will remain top of mind even as the threat of COVID-19 should diminish with the vaccine rollout. The Minneapolis retailer says it will implement more contactless features from its restrooms to its checkouts and add distance between merchandise and at the checkout lanes.
The company is also testing a “merchandise sortation hub” in Minneapolis and will build five more this year. The hubs will help sort packages and speed up deliveries to customers ordering more online.
The capital investment is up 50% from the previous year.
The moves come as Target extended its sales streak through the holiday quarter and sales grew by more than $15 billion. That exceeded the company's annual sales growth over the past 11 years combined.
With the habits of millions altered because of the spread of COVID-19, online sales last year surged by almost $10 billion and Target made it increasingly easy to shop.
Fourth-quarter profits soared 66% and sales jumped 21%, both topping Wall Street expectations.
Sales at stores opened at least a year rose 6.9% compared with the same period last year. Online sales soared 118%. Customer traffic in stores rose 3.7%, and average dollars spent rose 15%.
In the previous quarter, same-store sales rose 10%, while online sales spiked 155%.
Target picked up $9 billion in market share from rivals in fiscal 2020.
Big-box stores including Home Depot, Lowe's and Walmart all had huge fourth quarters with Americans still consolidating shopping trips.
Like all big-box stores, Target was allowed to stay open during the early onset of the pandemic last year, while department stores and mall-based retailers were forced to temporarily close because they were considered non-essential. That increased the dominance of Target and other discounters.
Kohl's reported on Tuesday mixed results for its fiscal fourth quarter, delivering a 30% increase in profits but a 10% drop in sales while offering an upbeat outlook. Nordstrom's online sales and off-price business helped power better-than-expected results, but it said Tuesday that it's dealing with inventory snags from the holiday season.
Target, which had already been expanding its delivery services before the pandemic, pushed even harder in that area. Same-day services such as picking up orders inside the store or at curbside, soared 212%, led by drive-up service, which increased more than 500%.
And its omnipresent store locations have been an advantage. More than 95% of Target's fourth-quarter sales were fulfilled by its own stores.
Target says that shoppers who use those services are spending more. First-time users of Target's drive-up service spent 30% more on average, the company said.
“We placed the physical store more firmly at the
Target's push starting in 2016 to build its own store brands, including Cat & Jack and Goodfellow & Co., have also pulled in shoppers. Ten of its brands each generate $1 billion or more, and four of those have crossed the $2 billion, the company said.
During a call with reporters on Tuesday, Cornell said he believes that the focus on safety will be with its customers for years to come. But he noted Target is preparing for newly vaccinated shoppers to spend more time at its stores and thus buy more impulse items as well as shop for clothing and other items.
“We are seeing a hopeful consumer who is looking forward to life post-pandemic," he added.
Target has also announced a series of partnerships that should help drive more shoppers to its stores. Late last year, it signed a deal with beauty chain Ulta Beauty that will place Ulta shops in more than 100 Target stores by mid-2021.
Overall sales in 2020 rose 19.8% to $92.4 billion, up from $77.1 billion last year.
Target said net income rose to $1.38 billion, or $2.73 per share, in the fourth quarter, from $834 million, or $1.63 per share. Adjusted results were $2.67 per share, which topped estimates of $2.54 per share, according to FactSet.
Sales rose 21% to $28 billion for the quarter. Analysts were expecting $27.4 billion.
The company did not provide a financial outlook due to uncertainty related to the pandemic. Target was among many that pulled back on guidance at the onset of the pandemic.
Target's shares slipped more than 6%, or $12.60, to close at $173.49. Kohl's shares rose 36 cents to close at $57.36. Nordstrom saw shares fall nearly 2%, or 68 cents, to $36.90 in after marketing trading after its earnings report.
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Anne D'Innocenzio, The Associated Press