I just had the misfortune to attempt a booking for blood work at Fred Wigmore Hospital.
The previous system worked well from a patient’s perspective, I could and did make a booking in less than five minutes, done and dusted.
I don’t know which genius thought that the new system would be an improvement but it very definitely is not. It is tedious, cumbersome and certainly in no way at all easy to navigate.
In the past, less than five minutes was all it took. Now, more than 45 minutes and I am still waiting for a return call.
Once again, something which wasn’t broken was “fixed.”
Reading between the lines, it appears to me as if this change was brought about by Saskatchewan Health. Why am I not surprised?
Dr. Leon Retief
The views and opinions expressed in this article are those of the author, and do not necessarily reflect the position of this publication.
